Frequently Asked Questions
We're here to make your shopping experience as smooth and enjoyable as possible.
If you can't find the answer you're looking for, please feel free to contact us.
Shipping
Do you ship worldwide?
Yes, we currently ship to most countries worldwide.
How long does shipping take?
Shipping times vary depending on your location. Most orders arrive within 7–15 business days.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive tracking details via email.
Orders
Can I cancel my order?
Orders may be cancelled within 24 hours of purchase. Once an order has been processed or shipped, it can no longer be cancelled.
Can I change my shipping address?
Please contact us as soon as possible after placing your order. We will do our best to update your information before the order is processed.
Returns & Refunds
Can I return my order?
Returns may be requested within 14 days of receiving your item, provided it is unused, in its original condition, and returned in its original packaging.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and include clear photographs of the item. We will review the situation and work with you to find the best solution.
Products & Care
Can I wear my jewelry in water?
To help preserve its beauty and longevity, we recommend removing jewelry before swimming, showering, or exercising.
How should I store my jewelry?
We recommend storing your jewelry in a dry place away from moisture and direct sunlight when not in use.
Will my jewelry tarnish?
Proper care will help extend the life of your jewelry. Avoid contact with perfumes, lotions, and harsh chemicals.
Contact
How can I contact Sunchaser Mariposa?
You can reach us at:
We aim to respond within 24–48 business hours.
