Refund & Return Policy
At Sunchaser Mariposa, we want you to love your purchase.
If you are not completely satisfied with your order, you may request a return within 14 days of receiving your item.
Return Eligibility
To be eligible for a return, items must:
• Be unused and in their original condition
• Be returned in their original packaging
• Show no signs of wear, damage, or alteration
We reserve the right to refuse returns that do not meet these conditions.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
• Your order number
• A brief description of the issue
• Clear photographs of the item
Once reviewed, we may offer a replacement, store credit, or refund, depending on the situation.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Shipping costs are non-refundable.
For your protection, we recommend using a tracked shipping service when returning items.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to the original payment method used during checkout.
Please note that processing times may vary depending on your payment provider.
Order Cancellations
Orders may be cancelled within 24 hours of purchase. Once an order has been processed or shipped, it can no longer be cancelled.